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Customer portal

Lifecycle serivces
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Initial Situation

The self-service channel provided by a telecom operator for its business customers relies on a portal as its main component. This portal integrates backend systems, including a knowledge base, a device database, and ticketing and order management systems. The goal of the service is to increase the number of users, streamline customer support, and thereby improve customer satisfaction.

Implementation

The service was transitioned to Orangit’s maintenance in spring 2019. During the collaboration, we have focused on minor development, improving service stability, and adopting modern software tools. Additionally, we enhanced the development environment by eliminating the need to work onsite or within the customer’s network. This allowed us to introduce modern CI/CD environments to support development.

Results

Thanks to these changes, the service can now respond more quickly to evolving customer needs and recover faster from errors. The gradual modernization of the platform is steering the user experience in the right direction and helping our customer achieve their growth objectives for the service.